Technical Product Specialist – Platforms

WiseTech Global is a pioneering force in the logistics industry, specializing in developing breakthrough software solutions that are renowned for their powerful productivity, extensive functionality, comprehensive integration, deep compliance capabilities, and truly global reach. As a pure technology company, we pride ourselves on being engineer-founded and led. Our unwavering commitment to research and development fuels our vision: to be the operating system for global logistics.

Job Overview

We are looking for a Technical Product Specialist to join our Systems Components team. Within this role you would leverage your software development, architecture or technical product expertise to work with our development team to build software systems that solve the global logistics industries most challenging problems. You will play a crucial role in bridging the gap between technical specifics and business needs.

This role sits in our WiseTech Platform services team, that enables WiseTech Product teams to deliver high quality products faster. By building on our platforms, teams can rely on common building blocks that are designed to be flexible, secure, reliable, performant, scalable, and easy to use. This allows product teams to be more efficient by focusing on solving domain specific problems.

What you will be doing within this role:

• Deeply engaging with both our customers and other product teams to understand their technical pain points and translate them into high level design/solution documents
• Provide expert technical support to customer incidents and issues in a timely manner related to the system components/architecture core teams
• Utilize your technical background to collaborate with our software development teams and design concrete solutions
• Assist in aligning the product roadmap with the company priorities and manage/update the product enhancements backlog based on the priorities
• Participate in user acceptance testing (UAT) to validate the product meets the functional objectives
• Contribute to product documentation
• Work closely with the Product Manager in setting up the product vision, roadmap and strategy

What you will have to be successful in this role:

• Strong technical background of 4+ years working as a Software Developer, Technical Product Owner/Specialist or Technical Business Analyst
• Strong communication skills to be able to bridge the gap between business needs and technical specifications
• The ability to understand, analyze and transform pain points into implementable solutions
• Creative mindset to come up with solutions our customers didn’t know were possible

Why Join WiseTech Global

When you join WiseTech, you’re joining a team of passionate problem solvers who are committed to changing the world of logistics, one innovation at a time. At the heart of WiseTech’s success lies our exceptional team of people, whose diverse talents and unwavering dedication drive the company forward. Our team’s broad mix of experiences and backgrounds is not merely a feature but a cornerstone of our vibrant and dynamic culture.

Creativity is in our DNA. We favor principles over policy, encourage open communication, and prioritize results over busywork. Join us in shaping the future of logistics.

About WiseTech Global

Join us at WiseTech Global, where we’re reshaping the future of global supply chains. Our diverse team of over 3,300 professionals across 38 countries is united by our mission: to change the world by creating breakthrough products that enable and empower those that own and operate the supply chains of the world.

Rewards & Benefits

At WiseTech, we value comprehensive packages. We offer a range of rewards and benefits in various forms, including:

• Equity packages in eligible locations which allows our People to share in the company’s success (ASX:WTC).
• A Ways of Working Allowance that team members can use at their own discretion to assist in setting up and maintaining a remote working environment, internet costs or personal wellness.
• A hybrid, flexible work environment which is powered by established patterns of remote working plus regular team time in shared workspaces.
• Inclusive family leave policies that support parents & carer givers.
• Access to a wide range of content including product learning and training, mentorship opportunities, and access to LinkedIn learning, giving team members the tools to help drive self-improvement.
• In-office activities, refreshments, snacks, and learning sessions.
• Subscriptions to mindfulness, meditation and relaxation apps which can be used to enhance mental fitness.

Candidate Support

We believe in a fair and inclusive hiring process. Our selection process involves multiple stages, including interviews and assessments. If you require any adjustments or accommodations, please let our Talent Specialists know.

Before You Apply

From time to time, WiseTech Global may use external service providers to assist us with assessing applications, including testing and background checks, on our behalf. Accordingly, by applying for this role and providing your personal information to WiseTech Global, you consent to WiseTech Global providing this information to our external service providers who are required to treat such information with strict confidentiality in line with privacy and data protection laws and regulations.

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