Product Specialist - UK Customs

At WiseTech Global, we are driven by a shared vision to build the operating systems for global logistics. Our cutting-edge software is used by logistics companies around the world to run their operations smoothly and efficiently. One of our flagship products is our customs solution, a vital tool for businesses that must navigate the complexities of customs compliance in over 160 countries.

What sets our customs product apart is its flexibility and functionality, designed to address the unique challenges faced by our customers. Our global customer base includes some of the world’s largest freight forwarders, and their success depends on staying compliant with ever-changing customs regulations while ensuring timely declarations.

As we continue to innovate and develop our customs product, we need a passionate and skilled Product Specialist who can dive into these challenges, identify key problems, and design solutions that make a real difference. You’ll play a crucial role in shaping products that solve problems our customers didn’t even know they had!

Key Responsibilities:

• Investigate Complex Issues: Identify challenges in the customs process and develop clear, actionable solutions.
• Provide Exceptional Customer Support: Deliver 2nd line support to ensure our customers’ needs are met quickly and effectively.
• Document Requirements: Translate customer pain points into clear, well-defined product requirements for new features and improvements.
• Improve Existing Functionality: Evaluate current features, recommend enhancements, and help optimize product functionality.
• Create Support Documentation: Write clear release notes, process documentation, and other resources to support customers and development teams.
• Collaborate Across Teams: Work closely with both customers and the development team throughout the product lifecycle to ensure the right solutions are delivered.
• Review Product Development: Participate in User Acceptance Testing (UAT) and Quality Assurance (QA) for software fixes and new features.

About WiseTech Global

At WiseTech Global we build leading technology solutions that help the logistics industry move goods globally. Our customers include the world’s largest logistics companies. Our innovations and global technology enables, improves and empowers the world’s supply chains. Having listed on the ASX in 2016, WiseTech Global is now an ASX 50, AU$20 billion+ company that is serious about expansion and technical innovation. Our mission is to change the world by creating breakthrough products that empower those that own, enable, and operate the supply chains of the world. We are known for our vibrant, dynamic workplace where personal and professional fulfilment and company success go hand in hand. Working at WiseTech provides you with the ability to work in an industry leading culture with high levels of autonomy and ownership.

Before you Apply

From time to time, WiseTech Global may use external service providers to assist us with assessing applications, including background checks, on our behalf. Accordingly, by applying for this role and providing your personal information to WiseTech Global, you consent to WiseTech Global providing this information to our external service providers who are required to treat such information with strict confidentiality in line with privacy and data protection laws and regulations.