WiseTech Global is a top 5 Australian tech company and a driving force in the logistics industry. Our flagship product, CargoWise, is a testament to our commitment to innovation. With a mission to enhance the efficiency of global supply chains, we offer a comprehensive platform that integrates all aspects of logistics from origin to destination
We're currently hiring Product Support Specialists based in our Pasig, Manila office.
If you have a solid background in international logistics, freight forwarding, or accounting operations, and you're ready to shift into a more technical, product-focused role — this could be your next move. You’ll be helping customers troubleshoot issues, configure workflows, and get the most out of the systems they rely on to run their global operations. This role is perfect for someone who enjoys structured problem-solving, understands the operational reality behind the systems, and is ready to grow their career in tech.
What We’re Looking For:
- Strong operational background in international logistics, freight forwarding, or accounting
- Understanding of cargo movement, customs processes, or financial workflows in a logistics context (required)
- Hands-on experience with CargoWise is a strong advantage
- Strong problem-solving skills with a root-cause mindset focused on lasting solutions
- Excellent communication skills, with the ability to create clear, structured documentat
What You'll do:
- Troubleshoot logistics and accounting-related system issues, escalate bugs, and ensure timely resolution
- Support users with configuration and functionality across key operational and financial workflows
- Manage customer escalations, critical system errors, and incidents
- Collaborate with Product and Development teams to improve the platform and customer experience
About the Team
The position is part of our Global Product Support (GPS) team, providing an excellent opportunity to explore all aspects of CargoWise One's functionalities. The team goes beyond just supporting CargoWise One, it also encompasses infrastructure requirements and managing major outages within WTG. Team collaboration is crucial to the team's success, with a commitment to open communication 24/7.
Benefits
We heavily invest in our people, placing them at the core of our business. Our benefits include:
- Competitive remuneration package.
- Flexible work arrangements with a hybrid setup.
- You will be given the best hardware – machines with i9 Cores and 64GB of ram
- Development opportunities – LinkedIn learning, PluralSight, and Coursera subscriptions, mentorship.
- Healthcare/HMO (Employee/Dependent).
- Employee assistance program – 24/7 resources, support, and information.
Before you Apply
From time to time, WiseTech Global may use external service providers to assist us with assessing applications, including background checks, on our behalf. Accordingly, by applying for this role and providing your personal information to WiseTech Global, you consent to WiseTech Global providing this information to our external service providers who are required to treat such information with strict confidentiality in line with privacy and data protection laws and regulations.
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