IS Incident Manager in Sydney

About the Role

Level up your career and revolutionize the world of logistics with WiseTech Global!

Due to our organic and acquisitional growth, we are seeking an IS Incident Manager in Sydney to join our IS team. This is your chance to join a global leader and become responsible for minimizing the impact of incidents on both customer and business operations.

Responsibilities

• Develop and maintain the IS Incident Management process, procedures and policies
• Collaborate with stakeholders & product management to continuously improve the internally built Incident Management system
• Analyse and take corrective actions required to meet Incident Management KPIs
• Ensure high-quality incident recording and maintenance
• Prepare Incident reporting
• Provide management information and make recommendations for process improvements
• Develop and maintain strong departmental and stakeholder relationships
• Train IS staff and stakeholders in the Incident Management process, procedures and policies
• Manage both complex and Major Incidents from beginning through to resolution, as required, including:
• Analyse Incident records to determine any trends or apparent Problems that occur
• Ensure Problem tickets are raised when the root cause requires investigation

Skills and Experience

• Minimum 4 years of IT Incident Management experience in large enterprises
• Competence using an Incident Management system
• Strong analytical and interpretive skills

Why Join WiseTech Global

When you join WiseTech, you become part of a team of intelligent problem solvers who are reshaping the logistics landscape. Our software solutions have a tangible impact on global supply chains, improving efficiency and reliability.

Creativity is in our DNA. We favor principles over policy, encourage open communication, and prioritize results over busywork. Join us in shaping the future of logistics.

Before you apply

From time to time, WiseTech Global may use external service providers to assist us with assessing applications, including background checks, on our behalf. Accordingly, by applying for this role and providing your personal information to WiseTech Global, you consent to WiseTech Global providing this information to our external service providers who are required to treat such information with strict confidentiality in line with privacy and data protection laws and regulations.