Product Specialist – Container Freight Station (CFS) Warehouse

At WiseTech, we build the software that powers global logistics. From standalone Container Freight Station (CFS) warehouse operations to global leaders in freight forwarding with integrated supply chains, our software solutions allow them to maintain truly resilient supply chains. Our teams are tasked with solving deeply complex industry problems, revolutionising the logistics industry.

Role overview

Join us as a Product Specialist in the Container Freight Station (CFS) team and play a crucial role in addressing core challenges within the logistics industry.

Our Product Specialists are problem solvers and subject matter experts. They work with our customers to understand their issues, identify the root cause, and work with software engineers to provide a solution. They bridge the gap between business and technology, and make sure we truly understand our customers need.

Together we will change the world of logistics, one innovation at a time.

Your Responsibilities:

• Investigate and devise solutions for complex CFS warehouse issues
• Provide high-quality customer service through 2nd line incident management and support
• Draft business requirements for new features and functionalities
• Assess existing functionalities, recommending areas for improvement
• Document supporting content and release notes
• Analyse and document processes
• Identify and evaluate inefficiencies, suggesting optimal business practices and system functionality/behaviour
• Troubleshoot problems in a timely manner and solve for root cause
• Conduct product development reviews (UAT/QA) for software fixes and new features
• Collaborate with customers and development throughout the lifecycle of new features

About You:

You will be a specialist in CFS software development and have a strong understanding of factors that drive efficiency and productivity gains within the operation. You should have experience and exposure to freight forwarding, customs control, landside transport, and an overall understanding of how the end-to-end supply chain operates.

You will have experience working in any of the following regions - China, APAC/Oceania, Americas, or the European Union.

You are a clear communicator and attentive listener, adept at uncovering the root cause of problems. Thriving in challenging situations, you appreciate the dynamics of a flexible, flat-structured work environment and possess the ability to delve beyond surface-level issues.

You should be a self-starter and be able to self-manage assigned tasks. Expect that you will need to upskill to meet a variety of topic areas related to warehousing, and be involved in cross team work related to international forwarding and customs control concepts.

Your Qualifications:

• Extensive experience in container freight station related logistics/supply chain areas
• Experience using our flagship product, CargoWise is valuable
• Additionally, having a strong understanding of the customs control process on cargo, and international freight forwarding, are skills that are highly desirable.
• Experience and understanding with landside transport movements also desirable.
• Strong communication and collaboration skills
• Demonstrated self-driven learning and self-development are critical to success in this role
• Background is software development and integration is advantageous
• Experience investigating problems within CFS Warehouses and solving with an IT solution

About WiseTech Global

At WiseTech Global we build leading technology solutions that help the logistics industry move goods globally. Our customers include the world’s largest logistics companies. Our innovations and global technology enables, improves and empowers the world’s supply chains. Having listed on the ASX in 2016, WiseTech Global is now an ASX 50, AU$25 billion+ company that is serious about expansion and technical innovation. Our mission is to change the world by creating breakthrough products that empower those that own, enable, and operate the supply chains of the world.

We are known for our vibrant, dynamic workplace where personal and professional fulfilment and company success go hand in hand. Working at WiseTech provides you with the ability to work in an industry leading culture with high levels of autonomy and ownership.

Before you Apply

From time to time, WiseTech Global may use external service providers to assist us with assessing applications, including background checks, on our behalf. Accordingly, by applying for this role and providing your personal information to WiseTech Global, you consent to WiseTech Global providing this information to our external service providers who are required to treat such information with strict confidentiality in line with privacy and data protection laws and regulations.

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