At WiseTech Global, our people and teams worldwide are aligned in our vision to create the operating systems for global logistics. Our customers use our software to run their global logistics businesses and part of this end-to-end solution is our sales CRM product. As a product specialist, you see our customers challenges as opportunities and articulate them as requirements. You work with your team to solve the problems our customers didn’t even know they had.
The ideal candidate will have experience working with sales CRM systems. You will have experience working with software development teams and collaborating with both internal and external sales teams to gather requirements. You will also possess superior communication and people skills with the ability to deal with people at all levels within the organization from ideation through to deployment.
The Responsibilities
- Evaluate user needs and pain points and identify improvement opportunities
- Investigate and propose solutions to complex issues
- Writing up technical requirements for the development team for new features and functionalities
- Assess existing functionality, evaluate inefficiencies and recommend areas for improvement
- Work collaboratively with customers, UX designers and development throughout the lifecycle for new features
- Product development review (UAT/ QA) for software fixes and new features
- Develop customer facing product supporting content and release notes
- Deliver high quality customer service in the form of 2nd line support
To be successful in this position you will have;
- Strong Product management experience
- Excellent understanding of enterprise sales lifecyle and challenges
- Strong understanding and experience in new product and feature development processes, and conceptualising solutions from ideation through to deployment
- Excellent communication skills to be able to liaise with internal and external teams to gather and breakdown requirements
- Experience in writing detailed design documents as well as test scripts for the development team to deploy new features/enhancements
- Experience in writing user facing content and release notes
About WiseTech Global
At WiseTech Global we build leading technology solutions that help the logistics industry move goods globally. Our customers include the world’s largest logistics companies.
Our innovations and global technology enables, improves and empowers the world’s supply chains. Having listed on the ASX in 2016, WiseTech Global is now an ASX 50, AU$20 billion+ company that is serious about expansion and technical innovation. Our mission is to change the world by creating breakthrough products that empower those that own, enable, and operate the supply chains of the world. We are known for our vibrant, dynamic workplace where personal and professional fulfilment and company success go hand in hand. Working at WiseTech provides you with the ability to work in an industry leading culture with high levels of autonomy and ownership.
Before You Apply
From time to time, WiseTech Global may use external service providers to assist us with assessing applications, including background checks, on our behalf. Accordingly, by applying for this role and providing your personal information to WiseTech Global, you consent to WiseTech Global providing this information to our external service providers who are required to treat such information with strict confidentiality in line with privacy and data protection laws and regulations.
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