Senior Key Account Manager

Having listed on the ASX in 2016, WiseTech Global is an AU$25 billion+ company that is serious about expansion and technical innovation. We’re changing the world of logistics through technology, innovation, and intricate problem solving. We take pride in delivering solutions that make a significant difference to our customers, partners, staff, shareholders, and the logistics industry at large. Our people are innovators and visionaries, and we have a long track record of building global solutions that are changing the world, on the journey to become the operating system of Logistics.

Are you ready to contribute to the success of WiseTech Global's most strategic clients? We’re seeking two Senior Key Account Managers to join our global Key Account Management team and build lasting, impactful relationships with high-profile clients. As a key part of our support for our Key Account Management strategy, you’ll provide critical insights, proactively address client needs, and work closely with stakeholders to resolve complex issues. This role provides a unique opportunity to champion client success within a supportive, forward-thinking, ASX-listed company.

In this role, you will:

• Engage with strategic clients: Lead regular communications with clients to understand their business needs and support them in achieving their goals.
• Drive client insights: Use data analysis and client discovery techniques to offer tailored recommendations, aligning our products and services to client objectives.
• Manage escalations: Act as a trusted escalation point, collaborating with internal teams to resolve critical client issues and ensure a seamless support experience.
• Enhance client growth: Partner with Business Development teams to drive organic growth by identifying new opportunities to serve each client’s unique needs.
• Build lasting relationships: Conduct strategic quarterly reviews and continuous check-ins to cultivate deep, trusted partnerships.

What’s in it for you?

• Collaborate in a global team – Join a diverse, talented group of professionals spanning regions and functions.
• Shape your career direction – Whether you aim to specialize further or lead a team, WiseTech offers pathways for growth.
• Be part of a progressive company – Experience the dynamic, inclusive culture of an ASX top 200 listed tech company committed to innovation and personal development.

What you bring:

• A passion for understanding and exceeding client needs, ideally with experience in freight forwarding or a related field.
• CargoWise Certified Professional
• University degree or equivalent professional certification

Take the next step in your career with WiseTech Global. Apply today to make an impact on the success of some of our most valued clients.

Before you apply

From time to time, WiseTech Global may use external service providers to assist us with assessing applications, including background checks, on our behalf. Accordingly, by applying for this role and providing your personal information to WiseTech Global, you consent to WiseTech Global providing this information to our external service providers who are required to treat such information with strict confidentiality in line with privacy and data protection laws and regulations.