Senior UX Designer

Are you a UX Designer who loves to sink their teeth into very complex problem areas? Do you have a pioneer’s mindset and thrive on projects with a high level of uncertainty and vast potential? Are you comfortable with establishing a modern Product Design practice within a Product team that is breaking truly new ground? Then we might just have the role for you!

We’re looking for a Senior UX Designer and passionate problem solver to join our WiseTech Global office in London, to work on our leading logistics execution software, CargoWise. Who we are? WiseTech Global is the world’s biggest global logistics software company for the main players in the domain of global logistics, with customers like FedEx, DHL, and UPS.

What does your work look like?

You will collaborate closely with our Principal UX Designer in London on an innovative, multi-year strategic project. As part of our R&D team, you will be instrumental in developing product concepts that have a significant impact on the industry, working alongside experts in the logistics domain.

As an embedded designer, your primary interactions will be with product leads and subject matter experts across four key domains. While most of these experts are based in London, some are located elsewhere in the UK, Ireland, and Europe. Your focus will be on understanding user roles, needs, tasks, and journeys, identifying pain points, and uncovering opportunities. Your user-centric approach will enhance our R&D efforts, ensuring our services achieve market success.

You will play a crucial role in shaping design rituals to maintain high-quality work. Our supportive Design team will be there to help you tackle challenges wherever they arise. Most of our designers are based in Sydney, Australia. This is also where we have our Design System team that is responsible for an evolving world-class design system, supporting the embedded Product Designers.

As a hybrid workplace, we expect you to be in the London office 1-2 days per week, depending on your team's schedule.

A bit about who you are

• You can carry a project through the entire double diamond of design thinking: a senior practitioner who has built up a toolset of reliable methods to achieve the best outcome for your projects, even when challenges are complex
• A Design pioneer who loves changing hearts and minds: you can not only integrate yourself into existing workflows of your team, but also happily educate your cross-functional peers on the value of modern Product Design and gain their trust through great collaboration skills and the high quality of the work outcomes you provide.
• You pursue outcomes pragmatically: rather than sticking to processes too rigidly, you have to be able to make decisions even in scenarios where there is high ambiguity
• You embrace the domain you’re embedded in: Logistics in all its facets is deeply complex (but also extremely interesting), and your value as a Designer grows as you learn more about the specific challenges of your area.
• You use an established Design System : Collaborating with specialised UI Designers to get the maximum out of your ideas.

About WiseTech Global

Having listed on the Australian Stock Exchange (ASX) in 2016, WiseTech Global is now an ASX 50, AU$30 billion+ company that is serious about expansion and technical innovation. Through a combination of organic growth and targeted acquisitions, our global employee head count has increased rapidly (we’re at about 3,700 right now), and we’re far from slowing down.

We are known for our vibrant, dynamic workplace where personal and professional fulfilment and company success go hand in hand. Working at WiseTech provides you with the ability to work in an industry leading culture with high levels of autonomy and ownership.

Our London office is based in Chancery House which is located close to the Holborn and Chancery Lane stations. It offers coffee machines, secure bike storage, showers, a gym, yoga classes, a sauna and more! We also come together often as a team for Town Halls and team activities.

Before you apply

From time to time, WiseTech Global may use an external service provider to assess applications on our behalf. Accordingly, by applying for this role and providing your personal information to WiseTech Global, you consent to WiseTech Global providing this information to our external service providers who are required to treat such information with strict confidentiality in line with privacy and data protection laws and regulations.