Key Account Manager

About the role

Key Account Managers hold crucial and highly important customer contact positions within WiseTech Global. You will be serving as the escalation point for critical client related issues arising in the ASPAC region, optimizing our clients use of our core software, Cargowise.

As a Key Account Manager you would pro-actively interact with your portfolio of strategic clients to keep them engaged with WiseTech Global, ensuring that outstanding support issues are resolved. You will help our clients optimize the value of our CargoWise suite, working with sales and product teams to proactively support the growth of the client account and maximize their usage.

The ideal candidate for this role will have a background as an Account Manager within the logistics/freight forwarding industry. Your communication, interpersonal and problem-solving skills will enable you to be a trusted partner for our customers. You will be the ‘go to person’ for your portfolio of clients, acting as the first point of escalation and ensuring all issues are resolved quickly and efficiently.

Responsibilities within the role:

• First point of contact for the client for any queries that could not be resolved by standard support processes i.e. eRequest process and support
• Ensure that critical or important issues raised by clients are escalated quickly and efficiently to the relevant Support/Product teams
• Undertake deep dive investigations to establish and report back on clients motivations, strategies and preferences
• Proactively engage with clients, gain their trust and establish a regular rapport and prevent relationship issues escalating
• Undertake deep dive investigations to establish and report back on clients motivations, strategies and preferences
• Using data, develop an understanding of how the client is using the CargoWise application in order to advise them of potential gaps and recommend optimal products and services.
• Build strong working relationships with WTG Product, Technical, and Commercial teams in order to provide the optimal solution for clients needs

To be successful in this position you will have;

• Account Management experience within the Freight Forwarding/Logistics/Supply chain industry experience, with a Cargowise certification being highly advantageous
• Ability to build rapport and gain trust of customers
• Take ownership of issues and tracks through to resolution
• Ability to build strong relationships with stakeholders both internally and externally

About WiseTech Global

At WiseTech Global we build leading technology solutions that help the logistics industry move goods globally. Our customers include the world’s largest logistics companies.

Our innovations and global technology enables, improves and empowers the world’s supply chains. Having listed on the ASX in 2016, WiseTech Global is now an ASX 50, AU$20 billion+ company that is serious about expansion and technical innovation. Our mission is to change the world by creating breakthrough products that empower those that own, enable, and operate the supply chains of the world. We are known for our vibrant, dynamic workplace where personal and professional fulfilment and company success go hand in hand. Working at WiseTech provides you with the ability to work in an industry leading culture with high levels of autonomy and ownership.

Before You Apply

From time to time, WiseTech Global may use external service providers to assist us with assessing applications, including background checks, on our behalf. Accordingly, by applying for this role and providing your personal information to WiseTech Global, you consent to WiseTech Global providing this information to our external service providers who are required to treat such information with strict confidentiality in line with privacy and data protection laws and regulations.