The Key Account Manager (KAM) / Regional Customer Services Team Leader is one of our most important customer contact positions. You will be serving as the escalation point for critical client and staff-related issues arising in Australia, China, and Taiwan regions
The Key Account Manager/ Team Lead regular interacts with their own portfolio of strategic clients to keep them engaged with WiseTech Global, ensuring that outstanding Support issues are resolved, helping the client optimise the value of the CargoWise application, working with sales and product teams to proactively support the growth of the client account and maximise their usage.
By having a background in Key Account Management your interpersonal, leadership, and communication skills are an invaluable asset for this role. You will proactively communicate with your portfolio by phone, email and MS teams, gaining their trust and building a regular rapport. Be the person your clients want to speak with, you are the first point of escalation therefore it is imperative that you can direct your clients to e-requests and be the “go to person” for all queries.
At Wisetech Global we are always looking to enhance our products and our employees. By collaborating with your peers, you will develop your personal knowledge and experience of the Cargowise application in order to guide and direct your portfolio to the best resolution.
Utilise your investigative skills to undertake deep-dive investigations to establish and report back on clients motivations, strategies, and preferences.
We are a passionate organisation that lives by our Mantra’s, one of which, is that anyone can talk to anyone at any time. This will be extremely useful in your role as Key Account Manager/Team Lead as you will be partnering with WTG Product, Technical and Commercial teams in order to provide the optimal solution for our client’s needs.
By building strong working relationships with your client portfolio you will optimise the overall service offering with the CargoWise Service Partners and assist with growing their key client accounts
As an ASX listed organisation, it is key that we adhere to our standard Customer Services operating procedures and fulfill reporting requirements.
Key Experience and Qualifications:
It would be ideal if you are educated to a degree level however, this is not a must. We are looking for people who are passionate about international freight forwarding or someone who has experience working within a similar Supply Chain / Logistics industry.
Being a Certified CargoWise Professional (CCP) is advantageous but we can train you. We are seeking for people who can establish, build and sustain long term relationships.
Our Talent team would love to hear from those who have experience in tracking issues and following them through to resolution. If you are passionate about seeing results from your actions and thrive on client satisfaction, get in touch with our Talent Team and tell them why you are best suited for this role.
About WiseTech Global
At WiseTech Global we are united in our mission to create breakthrough products that enable and empower those that own and operate the supply chains of the world. Find out more at WiseTech Global
Before you Apply
From time to time, WiseTech Global may use external service providers to assist us with assessing applications, including background checks, on our behalf. Accordingly, by applying for this role and providing your personal information to WiseTech Global, you consent to WiseTech Global providing this information to our external service providers who are required to treat such information with strict confidentiality in line with privacy and data protection laws and regulationsApply for this position