This position will work as a member of the Product Support team. In this role, the individual will be responsible for providing technical support to customers and partners. Working under minimal supervision and with other team members, the app support engineer will be responsible for the incident review, issue resolution and/or escalation, timely communication, and maintaining high-quality feedback from the supported user community.

Here are the essential skills:

  • Tertiary education in Computer Sciences or equivalent experience Required:
  • 3-5 years of strong direct customer service experience in a software or technical environment, ideally while working a software vendor
  • Proven experience of delivering a high degree of customer service and effectively problem solve in an “out-of-the-box” way, utilising appropriate interpersonal & technical skills to engage with difficult customers
  • Intermediate knowledge and experience with Oracle (be able to read and write SQL queries)
  • Ability to generate SQL reports
  • Able to use Crystal Reports or SQL report writer
  • Intermediate Linux (preferably Red Hat) operating system understanding and or experience
  • Strong verbal and written communication skills; communicates effectively with team and management – provides clear information/instructions & listens effectively
  • Self-motivated team player with the ability to work calmly under pressure, to meet tight deadlines and see tasks through to completion with minimal supervision
  • Attention to detail as well as a high degree of accuracy in data entry; the ability to ensure that customer requirements are recorded exactly as specified
  • Possess high level of organisational skills, can manage own time and tasks to completion
  • “Can-do” attitude and leads by example
  • Display initiative and ability to multitask

Preferred: - Service management tool (Zendesk/ServiceNow) experience - Experience with manufacturing and logistics organisations as customers - Advanced knowledge and experience with Oracle (be able to write advanced SQL queries) - Understanding of Cloud technology, especially AWS - Some software development experience

About WiseTech Global

Our innovations and global technology enables, improves and empowers the world’s supply chains. Having listed on the ASX in 2016, WiseTech Global is now an ASX 50, AU$10 billion+ company that is serious about expansion and technical innovation. Our mission is to change the world by creating breakthrough products that empower those that own, enable and operate the supply chains of the world.

Before you Apply

From time to time, WiseTech Global may use external service providers to assist us with assessing applications, including background checks, on our behalf. Accordingly, by applying for this role and providing your personal information to WiseTech Global, you consent to WiseTech Global providing this information to our external service providers who are required to treat such information with strict confidentiality in line with privacy and data protection laws and regulations

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Who we are

We are a global team of passionate people enabling and empowering the supply chains of the world.

 

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