License Management Administrator

At WiseTech Global, our people are aligned in our vision to be the operating system for the global logistics industry. We support our customers by creating technology that allows them to manage the movement of goods origin to destination. We currently provide over 100 products to 17,000+ customers globally. Our flagship product, Cargowise centralizes global logistics operations on a single global database.

We take pride in delivering solutions that make a significant difference for our customers and this role will play a large part in that journey. We are seeking a License Management Administrator to join our CargoWise team to help ensure we provide the best possible customer support for our customers. If you thrive on delivering exceptional customer service and have an interest in invoicing and managing customer requests, we would be keen to hear from you.

As a License Management Administrator, you will be required to:

• Oversee and manage the incoming customer queries through the workflow task management system
• Handle billing and pricing inquiries, assist with processing license amendments, and manage administrative requests
• Work collaboratively with many different product teams to resolve queries

What you will have to be successful in this role:

• Minimum 3 years of customer service experience, ideally within the logistics or IT/software
• Experience in administrative support and help desk environments.
• Supply chain knowledge with forwarding/customs clearance experience being a plus.
• Analytical mindset with a drive to get to the deep root cause of a problem
• Excellent communication skills and attention to detail.

About WiseTech Global

Our innovations and global technology enables, improves and empowers the world’s supply chains. Having listed on the ASX in 2016, WiseTech Global is now an ASX 50, AU$20 billion+ company that is serious about expansion and technical innovation.

Our mission is to change the world by creating breakthrough products that empower those that own, enable, and operate the supply chains of the world. We are known for our vibrant, dynamic workplace where personal and professional fulfilment and company success go hand in hand. Working at WiseTech provides you with the ability to work in an industry leading culture with high levels of autonomy and ownership.

Before You Apply

From time to time, WiseTech Global may use external service providers to assist us with assessing applications, including background checks, on our behalf. Accordingly, by applying for this role and providing your personal information to WiseTech Global, you consent to WiseTech Global providing this information to our external service providers who are required to treat such information with strict confidentiality in line with privacy and data protection laws and regulations.