Application Support Specialist – Melbourne

The Opportunity:

Working directly in our Technical Support Team in our Melbourne-based subsidiary Containerchain, you’ll be responsible for resolving technical customer issues. In this fast-growing arm of the WiseTech group, you will work in tandem with the Head of Product Management, investigating, coordinating and communicating incidents and resolutions between our first line business support representatives, technical support & our internal product and development teams. You’ll leverage your broad range of technical expertise to bridge the gap between business and technology.

You’ll be an integral part in continuing the evolution of our approach to supporting Containerchain's applications and services as they grow in function and customer base.

Who You Are:

You’re the sort of person who embraces change and rises to the challenge. You’re a quick-thinking problem solver, a real technical trailblazer, who leverages their strong interpersonal skills.

An understanding of the industry will undoubtedly accelerate your success in this role; however, not essential.

Key Responsibilities:

• Manage platform upgrades and deployments of new releases to customers & evolve to a continuous deployment model
• Interface with development teams to build quality applications and decrease incident rates
• Provide technical assistance for regional customer accounts. i.e. provide customer ticket statistics
• Appropriately balance Agile, ITIL and continuous improvement methodologies

What we’re looking for:

• Information Technology Degree or equivalent Certificate
• Solid understanding of the Microsoft tech stack for application/web delivery
• Remote desktop. IIS and Web Services, Azure
• Proven experience working with VB6, SQL server, Powershell and .Net environments
• Technical problem-solving experience, with:
• T-SQL execution and optimisation
• Desktop and web application performance issues

About Us

WiseTech Global is changing the world of logistics through technology. As an innovator, we use software and hardware to solve problems and create new ways of working and living. We build products using the latest software tools and the best hardware platforms and take pride in delivering solutions that make a significant difference to our customers, partners, staff, shareholders and the logistics industry at large. Our people are innovators and visionaries and we have a long track record of building global solutions that are changing the world of logistics.

Before you Apply

From time to time, WiseTech Global may use an external service provider to assess applications on our behalf. Accordingly, by applying for this role and providing your personal information to WiseTech Global, you consent to WiseTech Global providing this information to our external service providers who are required to treat such information with strict confidentiality in line with privacy and data protection laws and regulations.